Client Services Executive

Company Profile:

Komli Media is an early stage startup developing a range of exciting products for digital media. Komli is run by a small team of highly-qualified, dynamic individuals with work experience at companies such as Microsoft, McKinsey and Symantec. Komli’s leadership studied at some top universities including Harvard and IIT, and has raised over US$40 million in venture capital for some of their past ventures. Our offices are in New York, Mumbai and Pune.

Position: Client Services Executive

Location: Pune

Job Description

You will work as a key member of the Client Services team to provide support in the day-to-day management of publisher clients and ad network partners. Responsibilities will include managing ad network account setup, ad network applications, traffic (run) campaigns and creatives, generate and interpret reporting that will yield competitive insights for our clients and partners. You will work closely with clients to understand their goals and deliver on their online ad inventory performance. Experience dealing with customers via phone/email/in-person is a must.

Qualifications

• At least a Bachelor’s degree
• Experience dealing with customers and very customer-service oriented attitude is crucial
• Fluent spoken and written English
• Willing to work in the night shifts - 6PM to 2AM IST
• Prior experience in Tele-calling will be preferred. Should be very confident with good analytical skills
• You should have moderate knowledge about web based applications, web forms, web server/ ad server / Mozilla firefox and how to work on different web based browsers
• Should have some experience using IM / messengers like Skype
• Self-starter - ability to see a need and fulfill it without being asked to do so
• Excellent knowledge of MS Office, particularly Excel
• Preference will be given if you have experience with online advertising, to know internet business and media pricing models (media sales or agency media buying experience a plus)

Salary and Benefits:

• Salary commensurate with experience
• Cash bonus at the end of the year based on performance
• Stock options
• Free snacks in the office
• Medical insurance

At Komli we are trying to build a great place to work and with your input can make it better.   For example, Komli offers unlimited vacation (you know when you are ready to take a break, just get your work done).  We also have a completely open door policy allowing anyone to interact with anyone in the company, and encourage suggestions from everyone to make us more productive, efficient, and fun.  We expect every member of the team to help us go in new directions and do new things! If this resonates with you, then apply to jointeam@komli.com with the job title in the subject line.